Terms of service

Brown Crown Way Worm Farm – Live Worm Terms & Conditions

By completing your purchase, you acknowledge that you have read, understood, and agree to the following Terms & Conditions.

Live Worm Counts

All live worm orders are packed using an approximate count, not an exact count. While every effort is made to provide an accurate quantity, natural variation in worm size, age, and weight makes exact counts impractical.

Unless otherwise stated on the product listing, all live worm orders contain a healthy mix of European Night Crawlers (Eisenia hortensis) and Red Wigglers (Eisenia fetida).

Living Organisms

The worms we sell are living organisms. Their health, reproduction, and long-term success depend on many factors beyond our control, including but not limited to:

  • Weather and seasonal conditions

  • Shipping and transit times

  • Bedding quality

  • Feed quality

  • Moisture levels

  • Airflow and oxygen availability

  • Stewardship and husbandry practices after delivery

Because every worm bin and environment is unique, Brown Crown Way Worm Farm cannot guarantee reproduction rates, cocoon production, breeding success, population growth, or any specific outcome after your worms arrive. Your success depends on providing appropriate care and maintaining a healthy habitat.

Shipping Schedule

To promote the health and safe arrival of our composting worms, Brown Crown Way Worm Farm ships live orders twice each week.

  • Orders placed by Monday at 12:00 PM Pacific Time will ship on Thursday of the same week.

  • Orders placed after Monday at 12:00 PM through Thursday at 12:00 PM Pacific Time will ship on the following Monday.

  • Orders placed after Thursday at 12:00 PM Pacific Time will ship on the following Thursday.

Once your order ships, you will receive a tracking number by email. Please monitor your shipment closely and plan to receive your package promptly. If you anticipate being away from home, we encourage you to schedule your purchase accordingly or contact us before placing your order.

Brown Crown Way Worm Farm reserves the right to delay shipping due to extreme heat, freezing temperatures, severe weather, or other conditions that could compromise the health of live worms during transit. If a shipment is postponed, you will be notified of your updated shipping date.

Upon Delivery

Live worms should be opened and inspected immediately upon delivery.

To help ensure a successful transition:

  • Open your package as soon as it arrives.

  • Inspect the contents immediately.

  • Transfer your worms into their prepared habitat with appropriate bedding, moisture, food, and airflow.

Failure to promptly open and care for your worms may negatively affect their health and void the Live Arrival Guarantee.

Live Arrival Guarantee

Brown Crown Way Worm Farm stands behind the quality of every live worm shipment.

If your order arrives with deceased worms or significant shipping damage, we will provide a replacement shipment under the following conditions:

  • Photos of the shipping box, shipping label, packaging materials, and the worms must be emailed to Brown Crown Way Worm Farm within two (2) hours of the carrier’s recorded delivery time.

  • Claims received after the two-hour reporting window are not eligible for replacement.

  • Approved replacement shipments will be sent during Brown Crown Way Worm Farm’s next scheduled shipping cycle.

This guarantee applies only to the safe arrival of your worms and does not extend to losses occurring after delivery due to environmental conditions or husbandry practices.

Customer Responsibilities

By placing an order, you agree to:

  • Provide a complete and accurate shipping address.

  • Monitor the tracking information provided.

  • Be available to receive your shipment or make arrangements for someone else to receive it.

  • Open and inspect your order immediately upon delivery.

  • Provide proper housing and care for your worms upon arrival.

Limitation of Responsibility

Brown Crown Way Worm Farm is not responsible for losses resulting from:

  • Incorrect or incomplete shipping information provided by the customer.

  • Packages left unattended after delivery.

  • Failure to monitor tracking information.

  • Delayed opening of the shipment.

  • Improper care or handling after delivery.

  • Environmental conditions within the customer’s worm bin or habitat.

  • Carrier delays, weather events, or circumstances beyond our reasonable control.

Policy Updates

Brown Crown Way Worm Farm reserves the right to update or modify these Terms & Conditions at any time without prior notice. The version published at the time an order is placed will govern that purchase.

By completing your purchase, you acknowledge that you have read, understood, and agree to these Terms & Conditions.